ROVEXO operates as an online marketplace connecting independent buyers and sellers. Sellers are solely responsible for fulfilling orders, arranging shipping, and providing customer support related to their products.
Seller Shipping Responsibilities
All sellers are responsible for:
- Creating and purchasing their own shipping labels.
- Packaging products securely and appropriately.
- Dispatching orders within the stated handling time.
- Providing valid tracking information where available.
- Complying with all applicable postal and courier regulations.
ROVEXO does not create, purchase, or provide shipping labels on behalf of sellers.
Returns
Buyers should review the seller’s return policy before placing an order.
A return request may be considered when:
- The item arrives damaged.
- The item differs significantly from its description.
- An incorrect item has been delivered.
The seller is responsible for handling approved returns and communicating return instructions to the buyer.
Refunds
Refunds may be granted where required by applicable law or where a seller agrees to a return.
ROVEXO reserves the right to review disputes and make a final decision where necessary to protect marketplace integrity.
Seller Accountability
Sellers are fully responsible for:
- Product accuracy.
- Product condition.
- Shipping arrangements.
- Delivery performance.
- Return handling.
- Compliance with UK laws and marketplace policies.
Repeated complaints, failure to dispatch orders, misleading listings, or abuse of marketplace systems may result in listing removal, account suspension, or permanent account termination.
Limitation of Responsibility
ROVEXO acts solely as a marketplace platform and is not the seller of listed products. Responsibility for listed products, shipping, returns, and customer service remains with the individual seller.
Contact
For marketplace-related questions, users may contact the ROVEXO support team through the Contact page.
Last updated: June 2026